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Reviews of Advanced Heating & Cooling
(Based on 14 rated reviews)
Product or service reviewed: Air Conditioner Installation
I liked Jeff, and he did a good job.
The regular yearly service was completed at my house yesterday. If I read correctly, the technician's name was Robert. I was highly satisfied with his work, his manner, and he explained several things to me with lots of patience.
Product or service reviewed: AC and Furnace
Thank you ADVANCE HEATING & COOLING for your good service & temperament; to your staff & technicians. It truly stands out as genuine and will be the cutting edge to any competition and the new normal! Trust me –
Again, thank you!
Thank you very much to all. Great job by everyone especially Jeff. The crew was great. Mike D awesome. Helen - the best. Definitely my go to company for service and recommendations here in the Roc. Thanks to Mike P. Now I got a go to GUY! Please use me as a reference if needed.
Thank you for such a great review. We appreciate it when a customer takes time out of their day to put in a review.
Product or service reviewed: Heating
Technician Review 8/2018
Product or service reviewed: Furnace Tune up
Product or service reviewed: Weil-Mclain Ultra Boiler Service
Tom and Ginnie T
I loved the service we received. Robert was excellent, very knowledgeable and soft spoken. We are glad we have Advanced for our service company.
I am very happy with your service. Your men were there within 15 minutes of when my husband called in, after hours service call. Alex was pleasant and did a great job.
I am very happy with your service and always has been. Your technicians are pleasant, polite and thorough.
Love your service and Robert went the extra mile, and I really appreciated it.
Stated so on Facebook.
As a previous owner and salesman of a company I am always particular about how I purchase products and services. Having been a salesman for over 40 years I'm always aware of how professional the company that is making a sales call on me handles the sale, service and final installation of their product.
From the very first call from Advanced Heating & Cooling, Michael D'Andrea showed high expectations of what was to come. His comprehensive inspection of my problem and follow up proposal was extremely thorough and covered several alternative solutions. After reading through his 4 page proposal along with 6 products and company links I was impressed. After picking one of the proposals I needed a quick installation turn around. Five days later the installation team, Jeff & Alex showed up at 8:00AM as promised. They worked until 9:00PM that day and did a great job. We had a small change on an air cleaner install that had to be corrected and a few days later that was completed. A great job well done!
As with all new installations there is paperwork for warranty papers and rebate forms(if any) to be filled out. This is where Advanced inside team, Helen and Lucy handle the little details of scheduling appointments, filling out the warranty papers and sending me copies, providing rebate forms along with the required additional paper work from the company confirming work has been completed. It's these little details that separate the excellent customer service that Advanced provides.
Three weeks after the sale and installation, Michael came out again to fine tune all the settings on the furnace and set up another appointment in June to do the same with the air conditioner. Again little details that go above and beyond to provide 100% customer service.
As a former salesman I love being "SOLD". Advanced and all their employees not only sold me but did all the right important things that provides for a professional job well done by a well trained team. It is my pleasure to highly recommend this team of professionals. They are a "10 out of 10" in my book.